Privacy Policy

Washmix, Inc. ("Washmix," "we," "us," or "our") operates www.washmix.com and related services, including pickup & delivery, dry cleaning, laundry, Wash & Fold subscriptions, Seasonal Garment Storage, Washmix EasyPay™ wallet services, and concierge communications.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how it is shared, and the rights you have regarding your information.

By accessing or using Washmix services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to information collected through:

• www.washmix.com
• Washmix customer portals and account dashboards
• SMS and phone communications (including 415-993-WASH and 650-533-5127)
• Email communications
• Customer support and concierge interactions
• Order placement, billing, subscriptions, and storage services

This policy applies only to Washmix-operated services and not to third-party websites linked from our platform.

A. Information You Provide Directly

We collect personal information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Physical addresses (pickup & delivery)
• Billing and payment information
• Order details and service preferences
• Account communications and support requests

B. Information Collected Automatically

When you visit or interact with Washmix services, we may automatically collect:

• IP address
• Device and browser type
• Pages visited and session activity
• Referring URLs
• Cookies and similar tracking technologies

This information helps us improve performance, security, and user experience.

We use Customer Data to:

• Create and manage user accounts
• Process orders, payments, and subscriptions
• Schedule pickups, deliveries, and storage services
• Communicate order updates, reminders, and confirmations
• Provide customer support and concierge services
• Improve our services, logistics, and operations
• Detect fraud, abuse, or unauthorized activity
• Comply with legal, tax, and regulatory obligations

We do not sell or rent your personal information.

Washmix may contact you via:

• SMS (transactional & service-related)
• Email
• Phone calls

These communications may include order updates, service reminders, account notices, or changes to policies.

You may opt out of promotional communications at any time.

Transactional and service-related communications are required to operate Washmix services.

Information related to:

• Washmix EasyPay™ wallet balances
• Credit usage and auto-reload settings
• Wash & Fold subscriptions
• Seasonal Garment Storage services

is treated as essential operational data and retained as required for billing, auditing, dispute resolution, and service fulfillment.

Deleting this data may result in account termination or inability to provide services.

We may share limited data with trusted third parties strictly for operational purposes, including:

• Payment processors
• SMS and email delivery providers
• Delivery and logistics partners
• Customer support infrastructure

These parties are contractually prohibited from using your data for any purpose beyond providing services to Washmix.

Washmix uses cookies and similar technologies to:

• Maintain secure sessions
• Improve site functionality
• Understand usage patterns
• Reduce repetitive logins

Cookies do not contain sensitive personal or payment data.

You may control cookie settings through your browser, though disabling cookies may affect site functionality.

We retain personal data only as long as necessary to:

• Provide Washmix services
• Maintain account history
• Fulfill legal, tax, and audit obligations

Upon account deletion, all associated data is permanently removed unless retention is legally required.

Deletion requests can be made via:

• Online account portal (Profile → Account Deletion)
• Email: privacy@washmix.com

Deletion is irreversible.

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications

We may require identity verification before fulfilling requests.

California residents may request:

• Categories of personal information collected
• Specific personal information held
• Deletion of personal data

We will honor these requests unless retention is legally required.

Requests may be submitted to privacy@washmix.com.

Washmix uses industry-standard safeguards, including:

• Encrypted data transmission (HTTPS / TLS)
• Restricted internal access
• Secure infrastructure and monitoring

No system is 100% secure, but we take reasonable steps to protect your information.

Washmix may link to external websites. We are not responsible for the privacy practices of third parties and encourage you to review their policies.

Participation in surveys or promotions is voluntary. Data collected is used to improve services or administer promotions.

We may update this Privacy Policy periodically. Material changes will be communicated through the website or direct notification.

Continued use of Washmix services constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy: